SERVICE NOTIFICATIONS
The latest service alerts, software updates and faqs from Optiview, partners and other related services
The latest service alerts, software updates and faqs from Optiview, partners and other related services
We recently discovered an issue with the Optiview VMS and P2P connectivity. We have now corrected the issue with the release of an updated version of the VMS software. Follow these 3 easy steps to update your software*.
tech@optiviewusa.com
904-855-1121
Anytime you reinstall, patch, or redownload our VMS software you need to export your configuration files so that you can import them on the new version of VMS. IF YOU DO NOT IMPORT YOUR CONFIGURATION SETTINGS YOU WILL LOSE THE SETTINGS YOU HAD SET TO CONNECT TO YOUR DEVICES. Click here for instructions on how to correctly import/export your configuration settings.
Updated: 4/21/21
Hacking and vulnerabilities are becoming a major problem in our present digital world. In fact, many major companies including medical institutions, such as St. Jude Hospital & JEEP (automaker) have experienced this problem. Please be aware that our company is doing all its options to coordinate with our manufacturers and vendors to continue taking every step available to resolve this problem and make necessary changes on our DVR/NVR systems to make them more secure and protected.
In order to continue keeping your Optiview recorders secure we are once again updating the default passwords for Optiview embedded DVRs and NVRs. New recorder purchases starting July 1, 2016 are affected. See packaging and User Manual for more details.
Do Not Update PC Based DVRs to Windows 10
As of February 2016, Microsoft is forcing machines to download and prompting users to install the new version of Windows (Windows 10). Unfortunately, if Windows 10 is installed on one of the affected devices below, the Optiview CMS will not work and will not display your cameras.
Get more information and see the full list of affected devices.
The Optiview VMS software is now available for download for Optiew CVI and VR Series Embedded DVRs.
We take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer a 1 year warranty from the date of purchase. For more information on our warranty, please click the link below.
With the recent “retirement” of Windows XP many of our customers are asking how to upgrade their older PC based DVRs to Windows 7. Click the link below to view the steps to verifying your system and upgrade options.
Customers using Internet Explorer 11 may experience issues with logging into the website resulting in inability to view pricing or create orders. Previous versions of Internet Explorer appear to be working fine.
We are working on a solution but no ETA is available at this time. The current work around is to use a previous version of Internet Explorer or a different browser. We will continue to update this service alert as we have more information.
If you are running Internet Explorer version 11, an extra step needs to be taken for Optiview DVR & IP Camera Demos to run properly. To check your version of IE, click on the “Tools” (Gear) icon at the top right hand side of the browser and select “About Internet Explorer”.
If you are running Version 11, follow these steps to run a demo: Click “View Demo” below to bring up the specific demo that you want to run. Then, select the “Tools” gear and select “Compatibility View settings”. Click “Add”, then “Close”. Press Ctrl-R to refresh the browser window.