REQUEST AN RMA NUMBER
A Return Merchandise Authorization (RMA) number must be obtained from Optiview prior to the return of any merchandise. An RMA number is only valid for 14 days.
A Return Merchandise Authorization (RMA) number must be obtained from Optiview prior to the return of any merchandise. An RMA number is only valid for 14 days.
To request an RMA number, click here.
Complete Terms of Sale are available here.
Any items that are returned and abandoned will be destroyed after thirty days without refund or liability.
Merchandise may be returned for a refund or exchange for 15 days from day of receipt as long as the equipment is still in “as new” condition. There is no return on Clearance items or Custom items. A 15% restocking fee may apply. Shipping costs are not refundable.
“As New” means that all items must be undamaged and in their original cartons and packaging along with all accessories, documentation, and parts. No wires or pigtails can be cut. The product exterior must be intact and unmarked. The original carton must be in another “shipping” box. No postmarks or labels shall be on the original box. Cable must be unopened (or still on reel).
“Custom” item means: any custom-built computer server, trailer, pushcart or other mobile surveillance solution, built assemblies (such as a weatherproof solution), specially ordered items that are not stocked in the ordinary course.
A Return Merchandise Authorization (RMA) number must be obtained from Optiview prior to the return of any merchandise. An RMA number is only valid for 14 days.
To request an RMA number, click here.
Clearance items have a 30-day warranty for store credit only.