If you feel like your network security has been compromised:
There are several ways to restore a surveillance DVR or NVR if it has been compromised or “hacked”. Below you will find a General step-by-step solution. For a more detailed Guide from our Tech Department, follow this link: DVR/NVR System Restore Guide.
IMPORTANT! Before starting any steps on a system that has been hacked, unplug the network cable from the DVR/NVR.
General System Restore Guide
Update your passwords immediately! If you are “locked out” of your DVR or NVR, perform a hard reboot by manually turning the recorder off and then back on. If you are unable to log into the machine, call our Tech Department here at Optiview and we can provide a password reset. Keep in mind you will be required to provide proof of ownership.
In addition to updating your passwords, change the port number(s) to a unique 4 digit number.
In some cases we have seen, all the cameras have been “blacked out” and the camera names changed to “hacked 1”, “hacked 2”, etc. If that is the case, follow the steps below to reset your cameras to their default mode. Additional tweaks may be required via the individual camera OSD menu.
If you need to change your camera names from their default of “Cam 1”, “Cam 2”, etc. go to the “Camera” tab in the same screen and then down to “Cam Name”. After each camera name change, you must click “Apply” and “Save”.