Shipping Policy

Note
Call us if you need to ship outside the U.S.

Shipping:

Orders received before 2pm EST will usually ship same day. DVRs and other custom orders may take more than one business day to prepare for shipping.

We ship UPS - Ship rates will be automatically calculated when you place your order.

For shipping internationally, please contact your sales rep.


Free Ground Shipping in the Continental US Offer:

To clarify: The term ‘continental' US in this context means the 'contiguous' US. More specifically, we offer free ground shipping for a limited time to the 48 US states on the continent of North America that are south of Canada and north of Mexico, plus the District of Columbia. The term excludes the states of Alaska and Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico.


Undeliverable Packages:

As of January 2006, UPS now charges a fee for undeliverable packages. Customers will be held responsible for additional shipping charges for refused packages and returned packages where three delivery attempts have been unsuccessful. Returned ground shipments are charged the commercial ground rate. Returned air packages are charged the 3 Day Select rate.


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