Service Notifications

The latest service alerts, software updates and faqs from Optiview, partners and other related services.

  • Restoring Compromised DVRs / NVRs
  • Network Hack on older DVRs / NVRs.
  • More Info  |  Last Updated: 9/27/2017
Restoring Compromised Surveillance DVRs / NVRs

Hacking and vulnerabilities are becoming a major problem in our present digital world. In fact, many major companies including medical institutions, such as St. Jude Hospital & JEEP (automaker) have experienced this problem. Please be aware that our company is doing all its options to coordinate with our manufacturers and vendors to continue taking every step available to resolve this problem and make necessary changes on our DVR/NVR systems to make them more secure and protected.

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  • Updated Default Passwords
  • Effective July 1, 2016 - Default passwords have been changed.
  • More Info  |  Last Updated: 7/5/2016
New Default Passwords

In order to continue keeping your Optiview recorders secure we are once again updating the default passwords for Optiview embedded DVRs and NVRs. New recorder purchases starting July 1, 2016 are affected. See packaging and User Manual for more details.

  • Windows 10 Update Incompatible with PC Based DVRs
  • Optiview PC Based DVRs will not function properly.
  • More Info  |  Last Updated: 2/5/2016
Do Not Update PC Based DVRs to Windows 10

As of February 2016, Microsoft is forcing machines to download and prompting users to install the new version of Windows (Windows 10). Unfortunately if Windows 10 is installed on one of the affected devices below, the Optiview CMS will not work and will not display your cameras.

Get more information and see the full list of affected devices.

  • Optiview VMS
  • The Optiview VMS software is available for download.
  • More Info  |  Last Updated: 12/3/2014
Optiview VMS

The Optiview VMS software is now available for download for Optiew CVI and VR Series Embedded DVRs.

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  • Product Warranty Update
  • All DVRs will now come with a 1 year warranty.
  • More Info  |  Last Updated: 6/4/2014
Product Warranty Update

We take pride in offering only the highest quality reliable products. In the rare event that a defect does occur we offer a 1 year warranty from the date of purchase. For more information on our warranty, please click the link below.

Warranty Details
  • Upgrading Older PC Based DVR To Windows 7
  • Steps for upgrading older PC based DVRs to Windows 7.
  • More Info  |  Last Updated: 4/15/2013
Upgrading Older PC Based DVR To Windows 7

With the recent "retirement" of Windows XP many of our customers are asking how to upgrade their older PC based DVRs to Windows 7. Click the link below to view the steps to verifying your system and upgrade options.

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  • Login Issues Using Internet Explorer 11
  • Current work around is to use previous version of IE or different browser.
  • More Info  |  Last Updated: 3/14/2014
Login Issues Using Internet Explorer 11.

Customers using Internet Explorer 11 may experience issues with logging into the website resulting in inability to view pricing or create orders. Previous versions of Internet Explorer appear to be working fine.

We are working on a solution but no ETA is available at this time. The current work around is to use a previous version of Internet Explorer or a different browser. We will continue to update this service alert as we have more information.

  • Unable To View Demos In Internet Explorer 11
  • How to resolve an issue with viewing demos in Internet Explorer 11.
  • More Info  |  Last Updated: 1/15/2014
How To Resolve An Issue With Demos In Internet Explorer 11.

If you are running Internet Explorer version 11, an extra step needs to be taken for Optiview DVR & IP Camera Demos to run properly. To check your version of IE, click on the "Tools" (Gear) icon at the top right hand side of the browser and select "About Internet Explorer".

If you are running Version 11, follow these steps to run a demo: Click "View Demo" below to bring up the specific demo that you want to run. Then, select the "Tools" gear and select "Compatibility View settings". Click "Add", then "Close". Press Ctrl-R to refresh the browser window.

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